Frequently asked questions

I can't log in. How to reset my password?

To recover your password, go to the login reminder page and enter your email. You’ll receive an email that will help you reset your password.

If you don’t receive the email

  1. Please wait at least 15 minutes after submitting. Usually, emails arrive within 1–2 minutes, but sometimes there may be a delay that’s out of our control.
  2. Check your spam or junk folder. The email might have ended up there by mistake.
  3. Make sure you entered your email address correctly.

If you’ve tried all the above and still haven’t received the email, contact us. We’ll check and help you resolve the issue.

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